Privacy Policy

Thanat Herb Commercial Co., Ltd. ("Company", "we", "us") recognizes the importance of protecting your (website users, customers, partners) personal information. This Privacy Policy is prepared to explain the details regarding the collection, use, and disclosure of your personal information in accordance with the Personal Data Protection Act B.E. 2562 (2019) (PDPA).

1. Personal Information We Collect

We may collect your personal information through various channels, such as when you register a user account, place an order, fill out an inquiry form (OEM/ODM), or contact us via LINE. The information we collect may include:

• Identity Information: Name, Surname, Date of Birth
• Contact Information: Shipping/Billing Address, Phone Number, Email, LINE ID, Facebook Profile
• Transaction Information: Order History, Payment Details, Bank Account (for refunds or receiving payments)
• Technical Information: IP Address, Browser Type, Cookies, Website Visit Statistics

2. Purposes of Collection and Use

We use your personal information for the following purposes:

• To process orders, arrange shipping, and provide after-sales services
• To communicate, respond to inquiries, and provide manufacturing consulting services (One-Stop Service)
• To improve and develop our website, products, and services to better meet your needs
• To send news, promotions, or special offers (where you have provided consent)
• To comply with relevant laws and regulations (e.g., issuing tax invoices)

3. Disclosure of Personal Information to Third Parties

We will not disclose your personal information to external parties except in the following necessary circumstances:

• Third-party Service Providers: Such as shipping companies (for product delivery), payment gateway providers. These parties will only use your information as instructed by us.
• Law Enforcement Agencies: When required to comply with the law or by order of a court or competent government authority.

4. Data Retention Period

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law (e.g., accounting and tax laws mandate document retention for 5-10 years). After such period, we will delete, destroy, or render the information unidentifiable.

5. Cookies Policy

Our website uses "cookies" to help remember your shopping cart, remember your login, and collect usage statistics to improve your browsing experience. You can set your browser to refuse cookies, but this may affect the functionality of certain features on the website (e.g., the shopping cart may not work).

6. Rights of Data Subjects

Under the PDPA, you have the following rights regarding your personal information:

• Right of Access: To request a copy of your personal information held by us.
• Right to Rectification: To request that we correct the information to be accurate, current, and complete.
• Right to Erasure (Right to be forgotten): To request that we delete or destroy your personal information.
• Right to Withdraw Consent: You can unsubscribe from receiving communications or withdraw your consent at any time.

7. Data Security

We employ appropriate technical and organizational security measures (such as SSL encryption on our website) to protect your personal information from unlawful access, use, alteration, or disclosure.

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data subject rights, please contact us at: